Returns & Refunds Policy
We're confident that you'll be satisfied with the quality of your case! We offer a 30-day money back guarantee on almost all of our cases! If you're not satisfied, you have the option to return the item(s) within 30 days of receipt. We will then issue you a full refund. You will be responsible for the return shipping charges, unless the item arrives defective. Certain restrictions apply. Please read further.
All refunds to the returned item will be issued to the original credit card or Paypal account used to place the order. If you wish to return the order after it has been shipped, you will be responsible for the return shipping charges.
You must send an email to email@example.com if you wish to return your order. Since we are an authorized dealer of several brands, we have different return locations. An email must be sent to us to confirm your return.
You are responsible for contacting Great Violin Cases within the first 30 days after the date of purchase if you wish to return your item(s). No returns are accepted 30 days after the date of fulfillment.
- No refunds on instrument strings and/or string sets.
- Accessories like bags, blankets, straps, etc. cannot be returned, unless they are returned with the case they were purchased with.
- Unless a Tonareli case arrives defective or damaged, Tonareli cases cannot be returned.
- Unless the case arrives defective or damaged, you are responsible for the return shipping charges.
- All returns must be in the same packaging and condition as it was received.
- All refunds to the returned item will be issued to the original credit card or Paypal account used to place the order.
- Your order must be returned to the brand’s specified return location.
- If you ordered a case that doesn't fit your instrument, you are responsible for the return shipping charges. However, if we send you a case that is different in size from your original order (i.e. you order a full size case, and we send a 3/4 size case), then we will cover the cost of return shipping, along with shipping out the correct case.
Please email us at firstname.lastname@example.org before returning a case. We will provide you instructions, along with a return shipping address.